Return Policy

Return Policy:

We strive to ensure that every customer is fully satisfied with their purchase. If you are not completely happy with your item, we offer a simple and transparent return process under the following conditions:

Return Eligibility:

You have 7 days from the date of delivery to request a return, provided that:

  • The item is unused and in its original, new condition.
  • The product has not been damaged or altered in any way.
  • The item is returned with all original packaging, tags, and accessories intact.

If your item meets these conditions, we will gladly accept your return and issue a refund.

How to Return an Item:

To initiate a return, please contact us directly at theessentialkitch@gmail.com with the following information:

  • Your name
  • Your order number
  • The email address used at checkout
  • A brief message stating that you’d like to return your item

Once your request is received, our team will guide you through the next steps.
You will be responsible for return shipping costs unless the item is damaged, defective, or incorrect.

After we receive and inspect the returned item, we’ll process your refund to the original payment method used during checkout. Please allow a few business days for the refund to appear on your account.

Damaged or Defective Items:

If your product arrives damaged or defective, please email us at theessentialkitch@gmail.com within 7 days of delivery.

We’ll provide a prepaid return label and offer either a replacement or a full refund at no additional cost. Photo or video evidence may be required to complete your claim.

Quality Guarantee:

Every EssentialKitch product is backed by our commitment to quality. If your item doesn’t perform as expected or arrives with any issue, contact us at theessentialkitch@gmail.com within 7 days of delivery. We’ll ensure the situation is resolved quickly with a replacement or refund where appropriate.

Important Notes:

  • Items that show signs of use, wear, or alteration will not be accepted.
  • Products must be returned in their original packaging with all included parts and materials.